Return Policy

30-Day Return Window

We accept returns of eligible items within 30 days of delivery.
Items must be unused, unwashed, and in their original condition and packaging to qualify for a full refund.

Returns in the US

US customers enjoy free returns.
Once a return request is submitted, we will provide a prepaid return shipping label.

Returns in Canada

Canadian customers may return items within the 30-day return window.
Canadian customers also enjoy free returns.

Return Process

Please submit a return request via our website or by emailing hello@mykitsch, including your order number.

Please pack the item securely and attach the return shipping label we provide (US only).

Drop off the package at the designated carrier location.

We will inspect the package upon receipt.

We will notify you via email regarding the status of your refund request.

Refund Information

Approved refunds will be issued to your original payment method.

After inspection and confirmation, it may take 5–10 business days for the refund to appear in your account.

Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).

Non-Returnable Items

“Final Sale” items, clearance items, and personalized or engraved items are not eligible for return.
Refund requests may be denied if items are damaged, show signs of use, or are missing original packaging.

Gift Orders

If your order was marked as a gift at checkout, the refund will be issued to the original purchaser.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the item and packaging. We will resolve the issue for you at no cost.

Return Inquiries

Please contact our customer service team by emailing hello@mykitsch.