Your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our mobile applications, purchase our products, contact us, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

We are located at:

444 N Mountain Ave
Ontario, CA 91762
United States

This Privacy Policy applies to our websites, mobile applications, online stores, and other Services where this Privacy Policy is displayed.

Our Services may contain links to third-party websites, applications, plug-ins, or services. These third parties may collect information independently from us. We encourage you to review the privacy policies of those third parties before providing them with personal information.

2. Introduction

This Privacy Policy describes:

  • The types of information we collect;
  • How we collect information;
  • Why we use and process information;
  • How we share information;
  • How long we retain information;
  • How we protect information; and
  • Your privacy choices and rights.

Depending on where you live, you may have additional rights under applicable privacy and data protection laws, including laws applicable to California, the European Union, the United Kingdom, Switzerland, and other jurisdictions.

3. Definitions

For purposes of this Privacy Policy:

“Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an identifiable individual or household.

“Personal Data” means information relating to an identified or identifiable individual, as defined by applicable data protection laws.

“Device” means a computer, smartphone, tablet, or other electronic device used to access our Services.

“Services” means our websites, mobile applications, online stores, customer support channels, and other services operated by us.

“Cookies” means small data files stored on your Device that help websites remember information about your visit and preferences.

4. How We Collect Information

We collect information through several methods.

Information You Provide Directly

We may collect information when you:

  • Create or update an account;
  • Place an order;
  • Subscribe to emails or marketing communications;
  • Contact customer support;
  • Participate in surveys, contests, promotions, or other activities;
  • Submit product reviews or other content;
  • Request information about our products;
  • Communicate with us through email, chat, telephone, or social media; or
  • Otherwise voluntarily provide information to us.

Information Collected Automatically

When you interact with our Services, we may automatically collect certain information about your Device and activity.

This may include:

  • IP address;
  • Browser type and version;
  • Operating system;
  • Device type;
  • Device identifiers;
  • Pages visited;
  • Products viewed or searched for;
  • Clicks and interactions;
  • Referring websites;
  • Date and time of visits;
  • General location information; and
  • Other browsing or usage information.

We may collect this information through cookies, pixels, web beacons, server logs, analytics tools, and similar technologies.

Information From Third Parties

We may receive information from third parties, such as:

  • Payment processors;
  • E-commerce and fulfillment providers;
  • Advertising and marketing partners;
  • Analytics providers;
  • Social media platforms;
  • Shipping and logistics providers;
  • Fraud prevention providers; and
  • Other service providers that support our business.

5. Types of Information We Collect

Depending on how you interact with our Services, we may collect the following categories of information.

Contact and Account Information

This may include your name, email address, telephone number, billing address, shipping address, account information, and other contact details.

Transaction Information

When you purchase products from us, we may collect information necessary to process your order, such as products purchased, order history, shipping information, billing information, and transaction details.

Payment information may be processed directly by third-party payment providers. We generally do not need to retain complete payment card information ourselves.

Device and Usage Information

We may collect information about the Device you use and how you interact with our Services, including IP address, browser information, operating system, device identifiers, pages viewed, and interaction information.

Communications

If you contact us, we may retain records of your communications, including emails, chat messages, customer support requests, and other correspondence.

User-Generated Content

If you submit reviews, photographs, comments, testimonials, or other content to our Services, we may collect and process that information.

Please remember that information you voluntarily post in public areas may be visible to other users or members of the public.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our Services.

These technologies may help us:

  • Keep our website functioning properly;
  • Remember your preferences;
  • Maintain shopping carts;
  • Understand how visitors use our website;
  • Measure advertising performance;
  • Personalize content;
  • Improve website functionality; and
  • Detect fraud and security issues.

You may be able to manage cookies through your browser settings or through our cookie preference tools.

Please note that disabling certain cookies may affect the functionality of our Services.

7. Why We Use Your Information

We may use Personal Information for purposes including:

  • Processing and fulfilling orders;
  • Providing products and Services;
  • Processing payments;
  • Providing customer support;
  • Communicating with you about orders and accounts;
  • Sending promotional communications where permitted;
  • Providing personalized recommendations;
  • Improving our products and Services;
  • Understanding customer preferences and behavior;
  • Analyzing website traffic and performance;
  • Measuring advertising effectiveness;
  • Preventing fraud and unauthorized activity;
  • Maintaining the security of our Services;
  • Troubleshooting technical problems;
  • Complying with legal obligations;
  • Enforcing our terms and policies;
  • Protecting our rights and the rights of others; and
  • Other purposes disclosed to you at the time information is collected.

8. How We Share Information

We may share information with trusted third parties when necessary to operate our business and provide our Services.

These parties may include:

  • Payment processors;
  • E-commerce platforms;
  • Shipping and fulfillment providers;
  • Customer service providers;
  • Website hosting providers;
  • Analytics providers;
  • Marketing and advertising partners;
  • Social media platforms;
  • Fraud prevention and cybersecurity providers;
  • Professional advisers;
  • Government authorities where required by law; and
  • Other service providers acting on our behalf.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

We do not authorize third parties to use your information for purposes beyond those permitted by applicable law and our agreements with them.

9. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

  • New products;
  • Promotions and discounts;
  • Special offers;
  • Brand news;
  • Events; and
  • Other marketing content.

You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link included in our emails.

Please note that even if you opt out of marketing communications, we may continue to send transactional or service-related messages, such as order confirmations, shipping updates, account notifications, and security notices.

10. Your Privacy Choices

Depending on your location and applicable law, you may have choices regarding how we use your information.

These may include the ability to:

  • Update or correct account information;
  • Request access to Personal Information;
  • Request deletion of Personal Information;
  • Request correction of inaccurate information;
  • Opt out of certain marketing communications;
  • Manage cookies and tracking technologies;
  • Opt out of certain targeted advertising or sharing activities; and
  • Exercise additional rights provided by applicable privacy laws.

To make a privacy request, please contact us at hello@mykitsch.

11. Data Retention

We retain Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The nature of the information;
  • The purpose for which it was collected;
  • Our ongoing relationship with you;
  • Legal and regulatory requirements;
  • Accounting and tax obligations;
  • Dispute resolution needs; and
  • Security and fraud prevention requirements.

When Personal Information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been accessed without authorization.

13. Children’s Privacy

Our Services are not intended for children under the age of [18 / applicable age].

We do not knowingly collect Personal Information from children in violation of applicable law.

If you believe that a child has provided Personal Information to us, please contact us at hello@mykitsch so that we can take appropriate steps to investigate and delete the information where required.

14. Third-Party Services

Our Services may use third-party platforms and service providers for functions such as:

  • E-commerce;
  • Payment processing;
  • Website hosting;
  • Analytics;
  • Advertising;
  • Customer support;
  • Email communications;
  • Shipping and fulfillment; and
  • Fraud prevention.

These providers may process information according to their own privacy policies and applicable contractual obligations.

We encourage you to review the privacy policies of third-party services that you interact with through our Services.

15. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include:

  • The right to know what categories and specific pieces of Personal Information we collect;
  • The right to know the sources and purposes for collecting Personal Information;
  • The right to request deletion of Personal Information, subject to applicable exceptions;
  • The right to request correction of inaccurate Personal Information;
  • The right to opt out of certain sales or sharing of Personal Information;
  • The right to limit certain uses of Sensitive Personal Information where applicable; and
  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

To exercise your rights, please contact us at hello@mykitsch.

We may need to verify your identity before processing certain requests.

16. European Privacy Rights

If you are located in the European Union, European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

Depending on applicable law, these rights may include:

  • Access to your Personal Data;
  • Correction of inaccurate Personal Data;
  • Deletion of Personal Data;
  • Restriction of processing;
  • Objection to certain processing;
  • Data portability;
  • Withdrawal of consent where processing is based on consent; and
  • The right to lodge a complaint with a relevant data protection authority.

Where required by applicable law, we process Personal Data based on one or more lawful bases, including:

  • Performance of a contract;
  • Compliance with legal obligations;
  • Your consent;
  • Protection of vital interests; and
  • Our legitimate interests, provided those interests are not overridden by your rights and freedoms.

17. International Data Transfers

If you access our Services from outside the country where our business or service providers are located, your information may be transferred to and processed in other countries.

Those countries may have privacy laws that differ from the laws in your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers of Personal Data.

18. California “Do Not Sell or Share” Requests

Where applicable, California residents may have the right to opt out of the sale or sharing of Personal Information for cross-context behavioral advertising.

If applicable, you may exercise this right through our privacy preference tools or by contacting us at hello@mykitsch.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by law, we will provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us:

Email: hello@mykitsch

Mailing Address:
444 N Mountain Ave
Ontario, CA 91762
United States

For privacy-related requests, please include enough information for us to understand and respond to your request.